Legal Info

Guarantee Policy

Once we have accepted your job with written specifications, we guarantee to achieve the results requested.

If the results are not achievable, through material or process limitations, we will negotiate a new set of specifications with you before proceeding.

If you are unsatisfied with the results achieved, through independent certified testing, we will rework the job to achieve your desired results at no further cost to you.

Terms and Conditions

CHTAA Standard Conditions of Business

Click here to download a printable version of the CHTAA Standard Conditions of Business.

A summary of this document is provided below.

CHTAA Standard Conditions of Business (Short form)

  1. The Company and the Customer agree to be bound by these CHTAA Standard Conditions of Business to the exclusion of any other conditions unless agreed in writing and signed by an Officer of the Company.
  2. The Customer acknowledges and accepts that the Treatment carries inherent risks to the Goods including, but not limited to, cracking, distortion, failure to respond, segregation, grain growth, melting and variation in surface finish dependent upon such factors as material composition, hardenability, sizes and sections and manufacturing history including prior heat treatment. The Customer accepts that the Company is not liable in any way to the Customer or to any other person for any loss or damage of any kind that is directly or indirectly caused by or result from the Treatment and the Customer acknowledges that the Customer enters into this Agreement on that basis and accepting these terms and conditions are reasonable in the circumstances.
  3. After examination of samples of the Goods or upon receipt of the Goods, the Company has the right to amend the Quotation or decline to accept the Goods for the Treatment or to cancel this Agreement without liability to the Customer.
  4. The Company may by giving notice to the Customer at any time up to receipt of the Goods by the Company for the Treatment increase any price quoted to reflect any increase in the costs of the Treatment which are due to an increase in the cost of labour, materials, manufacturing and/or transport costs or the imposition, introduction or increase of levies or taxes to which the Company is subject.
  5. The price for the Treatment including GST shall be paid in full without any deduction by way of set-off, counterclaim or otherwise and received by the Company within 30 days of it rendering an invoice to the Customer or as agreed by the Company and the Customer.
  6. If the Customer defaults in the payment of any money payable under this Agreement, or any other agreement between the Company and the Customer then the Company may charge interest on the amount outstanding at the Prescribed Rate, calculated from and including the date on which the payment became due until but excluding the date on which the payment is made, which interest is payable on the Company making written demand.
  7. The Company shall have a lien on all the Goods and such lien shall be exercisable in respect of all sums due from the Customer to the Company.
  8. Unless the Agreement expressly states the contrary, risk of damage or loss to the Goods shall at all times (including whilst they remain at the Premises and during transportation to and from the Premises) remain at the Customer’s entire risk who shall be responsible and affecting and maintaining to its own insurance cover in respect thereto. The Customer acknowledges that it shall insure the Goods in transit irrespective of the means of transportation used. The Customer is responsible in all cases for unloading the delivery vehicle and shall be responsible for all loss of or damage to the Goods during the course of unloading.
  9. The Company is not liable to the Customer or to any other person for:
    • any loss or damage of any kind that is directly or indirectly caused by or results from any wrongful, wilful or negligent act or omission of the Customer or any of its officers, employees, agents or contractors; or
    • any indirect, incidental, special or consequential damage, including loss of profits or anticipated profits whether caused by or in relation to breach of contract, statute, tort (including negligence) or otherwise, even if notified of the possibility of that potential loss or damage.
  10. Any representation, warranty, condition or undertaking that would be implied in this Agreement by legislation, common law, equity, trade, customer or usage is excluded to the fullest extent permitted by Law.
  11. To the fullest extent permitted by Law, the liability of the Company for a breach of a non excludable condition or warranty is limited, at the Company’s option, to:
    • the supplying of the services again; or
    • the payment of the cost of having the services supplied again.
  12. The Customer shall indemnify and keep the Company indemnified from and against any liability of any kind to any third party howsoever arising in respect of or in connection with:
    • any defect in the Goods;
    • any inadequate or inaccurate instructions information specifications drawings or technical descriptions given by the Customer its employees or agents relating to the Treatment of the Goods;
    • any defect in the Customer’s title to the Goods or authority to contract with the Company for the Treatment of the Goods; and/or
    • any loss injury or damage of any kind (whether direct indirect or otherwise and including but not limited to any loss of profit and/or any incidental consequential or special loss or damage of any description) arising out of in respect of or in connection with the supply of the Goods or their use or resale
  13. Any delivery dates given in the Quotation, Acknowledgment or otherwise by the Company shall be estimates only and shall not constitute essential terms of the Agreement. Any delay in completing the Treatment shall not constitute a breach of contract entitling the Customer to terminate.

Privacy Policy

Alpha Detroit is committed to internet privacy. The following discloses our policies concerning the gathering and sharing of information through this website. In brief, our policies are:

  • We monitor general trends in the use of our website but we do not track individual visitors;
  • We do not collect information concerning individual visitors unless that information is voluntarily disclosed, for example by filling out an on-line information form;
  • We do not share the information voluntarily disclosed to us with any other organization;
  • Individuals who voluntarily disclose information through our on-line forms will only be contacted for purposes related to the work of Alpha Detroit;
  • At any time, users who have signed up for a specific service can have their names removed from the relevant mailing list.

For further information, please see below.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

Personal Information You Choose to Provide.

You will provide us information about yourself, your firm or company, and your practices when you register to be a member of Alpha Detroit, register for certain services, or register for email newsletters and alerts. You may also provide additional comments on how you see Alpha Detroit servicing your needs and interests.

Personally identifiable information that you provide in this way will not be given to any other organization. Alpha Detroit does not sell, rent or exchange e-mail addresses. Nor does Alpha Detroit disclose any financial information to partners or any other third parties.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Alpha Detroit makes every effort to insure the secure collection and transmission of sensitive user information using industry-accepted data collection and encryption methodologies. However, your confidential use of this site cannot be guaranteed by Alpha Detroit. Alpha Detroit shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site or any information you transmitted to this site.

Billing Policy

A Tax Invoice will be issued on completion of work, unless otherwise prearranged with customer.

*Account Customers

Payment terms:

Strictly Net 30 Days from date of invoice.

Payments Options:

  • Credit Card (No fees apply, including AMEX & Diners).
  • Eftpos
  • Direct Deposit
  • Cheque

C.O.D. Customers

Payment Terms:

Invoice must be paid for on completion of work.

Payments Options:

  • Credit Card (No fees apply including AMEX & Diners).
  • Eftpos
  • Direct Deposit (“Bank Remittance Notice” required for confirmation)
  • Cheque (must clear before goods are despatched).

* Payment Options –

Applicable to Customers who have fulfilled the requirements of our “Account Customer Application” process.